Terms of Purchasing

 

Company information:

Legal name: SignMax AB

VAT-Nr.: SE556756876001

Address: Box 21, SE-433 21 Partille, Sweden

General

Our terms of purchasing are approved once you confirm your order.

We do not enter into agreement with minors without guardian consent.

The product will be printed as seen on screen. We do not take responsibility for misspelling. We withhold the right to discontinue an order in those cases where the customer’s own pictures are not of sufficient quality for production purposes, plus in the case of technical errors.

Prices are shown in USD. In the final stage of the order process, before confirming your order, the amount to be paid is shown. NOTE! Orders under $800 are free of duty and VAT. For orders exceeding $800, duty and VAT will be charged on your delivery.

We withhold the right to change prices without prior notice. Implemented orders mean that you agree to your name and personal information being registered in our customer database.

Delivery

The delivery charge is always USD 4,50.

Signomatic uses USPS for delivery. The majority of deliveries are sent as letters. In those cases where the value exceeds USD 250 or the order’s weight exceeds 2 kg, the order is instead sent as a package.

For private customers, the package arrives at the nearest postal agent and the notification is sent as a letter.

For business customers, the package is delivered to the stated delivery address without notification.

Customs and VAT charges may apply when picking up the order from your local post office.

Delivery times within the US

We deliver engraved plastic signs, wood signs and name badges (engraving) within 13 business days. Aluminium signs, acrylic signs, brass signs, name badges (colour printing) decals, roll-ups and banners are delivered within 7-15 business days. Vinyl text are delivered within 6-12 business days.

In the unlikely event that your delivery does not arrive, please contact our customer service.

Personal information

When you make a purchase from us, you state personal information such as your name, address, e-mail address and telephone number. This is information we need in order to be able to deliver the order to you, but also in the case of any claims or future orders. e-Mail addresses may be used to send out our newsletter. Subscription to our newsletter can be cancelled simply.

We do not distribute personal information to a third party.

Payment

Payment occurs by credit or debit card.

You can pay securely by card. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Your order will be confirmed when you click on “Place order”. If your payment is not successful, you have the option to try again or to change the payment method in the next step.

Returns and claims

When your order is sent by us, we waive the right to cancel the order, as signs are produced individually to the customer’s requirements.

Refund claims are accepted in the event of manufacturing errors or damage during transport. The customer will be compensated for any return costs if the refund claim is approved.

We will repay the customer within 10 days at the latest where a purchase is cancelled on justified grounds.

If a product needs to be returned for any reason, please contact us first at info@signomatic.com for more information.

If the product has not arrived at the specified delivery address within two weeks, please contact us.

Dispute

In the event of a dispute, please refer to local regulations.

If you wish to dispute a matter or find out more, more information is available at EC Online Dispute Resolution.

What do our customers think?